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Reviews

As a moving company, we are proud of the work we do in helping people to move- and thought we would share a few words from our customers:

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Needed a company to move my 70ish Mother from Valencia CA to Carterville IL. Called multiple companies large and small, no one wanted anything to do with us. One of the larger moving companies recommended Sterling Van lines. Spoke with Sandy and set up move. Movers on both ends were polite and efficient. Sandy and Tony the dispatcher were both polite, and had answers for all our questions. Furniture arrived in good shape 6 weeks later. With small loads your options are limited, and Sterling provides a great service!

Mike H., Jun. 17

Sterling VanLines, from the initial call to get the estimate to the final call about billing, was exceptional. I spoke to quite a few people in the process, as this was my first big move alone. Doug really helped me figure out what size boxes I should get and was always there to answer my questions when I called (which seemed like everyday). Tony, the man that fits the “puzzle of shipments together”, was also great…very reassuring about how the whole process would work and timing. Everything that I was told the company would do, they did…from phone calls regarding pick up times/date to delivery date/time. The gentlemen that picked up my belongings and delivered them where fabulous. I can’t forget Yesi either. She helped me with the contact and again, was always there to answer my question. Everybody I dealt with, either over the phone or in person was very kind and professional and understanding. If I ever need to move again, I will definitley call Sterling. Thank you everyone for making my “small move” so easy.

J. Davis, Jul. 25

From start to finish, I could not have been happier with my move(s). I have never experienced such amazing customer service as I have with Sandie, who answered my questions almost immediately. I had a family piece moved from Denver. The piece came quickly and easily and the movers were excellent. Due to the great service, I had another family piece moved from Florida and had almost as amazing service as the first one. Both pieces were picked up in a timely manner and delivered safely in a quick turn around time. Thank you so much for making these moves so wonderful!!

Christina, May 24

This moving company delivered antique furniture to my daughter in Wyoming, from Glendale, Ca. Everyone we delt with was professional, polite, informed and took excellent care of every piece shipped. All arrived in excellent condition. I am very pleased with Sterling Van Lines and would difinitely call then again.

Jacqueline C., Dec. 3

My wife and I entrusted our entire move from California to Florida as we lived in the Caribbean at the time of pick-up and were again in the Caribbean when delivered last night.

It was extremely stressful for us both as we had originally contacted another moving company and then went to their “reviews” and they were ALL horrible.

I searched on Angie’s list and found a highly recommended moving company and contacted them and they were honest enough to say we were a little out of their normal areas and we would be better off checking with an alternate company. The woman I was speaking with recommended Sterling as she had worked for them before going to her new job when she relocated them.

I contacted “Doug” who was very, very helpful in setting up everything and eventually handed us over to the Dispatch Office and the driver. Again, we became somewhat stressed however we were committed.

Our dear friend in California met the truck when it arrived at the Storage Unit and said the guys were very, very careful and that I had neglected to mention lots of items in the storage unit (we had just forgotten).

Doug called back with a revised estimate due to the items we hadn’t remembered and off they went.

Last night the Van arrived in Florida and since we were out of town we had a concierge service meet them. The driver said he would be there at 6:30 and it ended up being 7:30 and they finished about 11:00pm unloading. Our concierge service said it was the best movers they had ever encountered (and they do this A LOT). They checked ever item and there was literally NO DAMAGE AT ALL.

We are very grateful to be able to give this company a 5 Star review! We would highly recommend them.

Rodger M., Feb. 17

I cannot say enough about Sterling Van Lines. Being a student on a budget and in a time crunch moving from LA to Oregon, I could not have picked a better storage place than Sterling Van Lines. Not only was it easy to make a reservation, but Emily kept me updated and kept communication open. She was very friendly as were Elvis and the other guys helping me when I got there. Their willingness to cooperate with me (I was in a time crunch on a Friday afternoon) and make sure I got my stuff stored before I moved was incredible. True customer service, and I will be recommending them to everyone I know.

Alex M., Jun. 5

I contacted Doug at Sterling regarding moving my husband’s mom’s Steinway grand piano across the country. Doug promptly returned my call, contacted me by email, sent the appropriate information I needed to make a decision, and get my estimate. Billy followed through, answering all my questions, getting the correct information so they could make their plans, and kept me informed through the process. Mark came through with flying colors, contacting me directly about the delivery, approximate date/time, fine tuning that date accurately and arriving when he planned to. He and his crew handled the piano with “kid” gloves, taking their time to get it set up exactly where I wanted it to be, even when I messed up. And then I discovered Mark took the time when he picked up the piano, to uncrate it (as it had been left in a crate from a previous move for several years) to make sure all was well and all pieces accounted for before carefully repacking it for its next journey. This company and its crew go above and beyond to make your move, even for just one piano, perfect. I would hire this company again in a heartbeat to move anything, anywhere.

Gwen H., Sep. 8

This review comes from the “shipping” side of moving furniture. Sterling Van Lines was referred to me by another company that did not move a smaller number of pieces. I was very happy to hear a very nice voice that answered my questions and said they could move 3 very good pieces of furniture, a sofa about 7′, 45″ round oak coffee table with glass top; and a desk made by father when he was in high school. The men who came to pack the furniture had everything they needed to move the pieces. They were polite and did a great job wrapping all three pieces plus the 45″ round glass top. They arrived when they said they would, so all seem to go so very well. I had the feeling that it would and it did, and the furniture arrived, I think sooner than we expected. I would definitely give the honest and pleasant people who work for Sterling, an A+. And I will definitely use them again and also recommend them to other people who need an excellent moving company. Thank you Sterling Van Lines!

Virginia S., Aug 28

Victor and Victor Jr. were FABULOUS. They could not do enough for my sister and I. They were just so polite, kind, and professional. We were so happy that Sandie connected us with them. Our move went so smoothly.

Patricia T., Aug. 4

Everyone was so helpful and made my move stress-free. Manny and Chris was quick, efficient, and just with a great attitude. I would definitely use Sterling and recommend to my friends and family.

Ellen K., July 2

We just wanted to thank you for the move y’all did for us from Pomona, Ca to Cadiz, KY. This was a hard time for us because my mom had just lost her mom (my grandmother) and we needed to move some of her belongings across the country. I had talked to countless moving companies, checked reviews, BBB, transportation records etc. and was very discouraged with what I was finding and all the undue stress this would cause my mother. With Sterling Van Lines the move was not only just a successful move but a pleasant surprise! The truck driver and moving men were fast, efficient, and cautious but also kind. This was not only on the pickup but also the delivery. The truck driver was also a great communicator as Sterling had promised. Unfortunately, we don’t have everyone’s names involved- but I’m hoping you have them in your records somewhere. Please say thank you to these specific gentleman for us. We already have Sterling Van Lines marked for our next move.

Michelle P., June 29

I would like to compliment your company and the two men who picked up my furniture yesterday.  Both men were most courteous and worked at lightning speed to get the furniture wrapped:  they used multiple blankets and cardboard and secured it well with tape.  Also, it was a very hot day here.  The shorter man did most of the actual preparation of the furniture and he guided the other man in how to assist him.  There was a glass top for the desk for all of these years, as there are 3 leather inlays on the top of the desk.  They wrapped the glass separately and the shorter gentleman said they would not charge me for that item.  I thanked him, but insisted that that piece be added to the bill, and signed a paper to verify the same.  I did not realize that would be a separate piece as far as the move was concerned, but certainly did once I saw how carefully they wrapped it by itself.  So please be sure that is added to my bill.  As I have said, I contacted 5 companies for estimates;  4 of them responded, and all of the rest besides yours were going to charge over $2000 for the same items.  I could not have done it at those prices.  Your company is so reasonable.  I expected them to be early or late, but they called when they were going to be a little late:  I surely appreciated that.  When they got here they said they had to take a longer way around because a bridge opening would have been too short by 4 inches for them to pass through.

Every step of the way your company’s representatives could not have been more thorough.  You must be very proud of your company.  I would recommend you any day!

Sue M., June 22

Yay! Cannot thank you all enough. So, being as bi-coastal as I can, I am from New York and visit as often as possible, but live in L.A. Sadly, planes are quite limiting in terms of the size of what you can carry on. So, when my parents wanted to give me some furniture, I researched companies that would be able to help. Enter Sterling Van Lines, who saved the day! Great prices, really friendly, and did a wonderful job helping my family ship some very valued furniture cross country to me. Am excited to use Sterling Van Lines, in reverse, and return the favor when I find a nice (and large) gift to ship back East to my family <3

Donna V., June 9

I would recommend sterling van lines to everyone! Not only did they show up on time but they packed our glass and breakables and made us feel comfortable and we could trust them! They did an amazing fast job!

Michelle T, May 31

We were very pleased with the job Sterling did moving our 43 boxes and personal items across the country. Andrew and Sergio were friendly and professional, as well as very efficient. They arrived at their destination in the evening at a time that was inconvenient for our son, who was overseeing the unloading of our stuff. They very graciously changed the time to the next morning, and all went as it should. We would highly recommend Sterling to anyone we know who is moving. Thanks for a job well done.

Edith R., Jan. 31

Marc arrived yesterday and our STUFF is here at last.  Happy to report that all was fine and I conclude that working with Sterling has certainly been a positive experience.

Many thanks for your help in the last months.

Diane M., Jan. 2

I have been so impressed with Sterling- the entire way through! From getting a quote, to the expert packing of art and antiques, to a magnificent driver who was able to maneuver his semi through a constricted parking area and quickly unpacked my goods – These people deliver expert and friendly service and are honest and reliable. I recommend them highly to you!!!!!!!!!!!!!

Diana W., Dec. 16

Sterling Van Lines is awesome! They helped me move very precious, sentimental belongings from Cleveland to Los Angeles — everything went like clock work and arrived in perfect condition. The crew is helpful, thoughtful, professional and office interactions were a breeze. Their fee was much more reasonable than all other movers I contacted in Cleveland, and I highly recommend them as a company. They are really nice to work with, and I am so grateful for their services.

Faith O, Nov. 30

Very good and easy moving with sterling.Very good and ontime pickup and delivery without any damage.I will use them in future if I need.

Shweta D., Nov. 22

Sterling Van Lines picked up our funiture in Torrance CA and delivered to us at Sun Valley ID. Both the “pick_up” crew and the “delivery crew” were – one time, frendly, helpful, and we will recomend them to all our friends who need moving service.

Nick M., Nov. 15

Sergio has moved me twice, and he was Great! He was very careful with my things, wrapping them carefully and placing them exactly where I wanted them. He knows how to take apart furniture and puts it back together easily. He was on time, very friendly and a super hard worker. As a matter of fact, everyone I’ve spoken with at Sterling was so helpful and friendly. I highly recommend them!
Oh, and did I say they are very reasonably priced? Well, they beat everyone I else I called! Love Sterling!

Sharon T., Oct. 28

Dave is the most fantastic driver! So cool in a stressful job, and a gentleman! Everyone in your company with whom I’ve dealt has been an honest pleasant professional.

Thanks,

Larry G.

Larry G., Oct. 24

I wanted to let folks back in your office know how much I appreciated working with Manny and Chris.   They showed up on time and worked fast, hard, and carefully all day to pack my items.  They were professional and they were very nice.   Moving all my mother’s things was emotional and they made it easier for me.

 

Regards,

Karen

Karen S., Oct. 23

Sandie:

David delivered everything yesterday. He is a very good guy and we were more than satisfied with his professionalism and efficiency. Thank you as well for keeping on top of the move.

Sincerely,

Carol V.

 

Carol V., Oct. 12

Just wanted to let you know the movers were great for our recent office move. This is the second time we have used Sterling and I have been very pleased with how efficient they are. For some reason, I didn’t think your L.A. based company would do desert moves so I called another company a year ago when we moved our residence out here.

I will always call you guys first in the future.

Thanks again.

Gayle C., Sep. 18

Hello Sandie, Just wanted to let your company know your workers were fantastic i would refer them to anytime!

Thank you for the great move!

Maricel B., March 11

Our things were delivered tonight.  The pieces were in perfect shape and the gentlemen who delivered the furniture were so very nice.  Thank you for making this small move so efficient.  Although it was a small move, you and the others at Sterling treated me as if it was a very big move.  I will recommend Sterling should I have the opportunity.

Thank you for everything!

Carrie E., Feb. 24

I have had a number of experiences with professional moves in my past. I would like to say that I have never experienced such a smooth transition as I have with the pickups in Seal Beach and Palm Springs and delivered to Maricopa, Arizona. They stayed focused, complimented each other in that they worked very well together as a team. They did seek input through-out the moving process with me. It was truly a most enjoyable experience, which was a first in my moving experiences.

I truly cannot say enough kind things about Carlos and Michael. Sterling Van Lines is blessed to have men of their caliber on your team of workers.

Please give Carlos and Michael a copy of this e-mail. They are most deserving of these praises.

Stephen E., Feb. 20

Thanks for a really super experience. You folks were efficient, friendly and professional. Would not hesitate using your services again or recommending your firm to friends

Mary C., Feb. 20

I just got your newsletter and was reminded that I wanted to let everyone know that your company did a wonderful job for me.

You moved 3 pieces of antique furniture from AZ to OH. Two of those pieces were priceless (to me) family heirlooms. One being a curved glass front china cupboard that I was very concerned about arriving unbroken. All three arrived in immaculate condition!!!

All of your people were professional and courteous, from the people I spoke to on the phone to your very hard-working driver. And the cost was reasonable. We had priced several options including renting a u-haul and moving the items ourselves.

Hiring you was our best option! Thanks again for bringing Grandma’s furniture to me!!

Judy B., Feb. 12

Hi Doug, I received my shipment yesterday and was very pleased with the service provided by the contractor. Carlos and his crew were pleasant, polite, and efficient and they handled my furniture with the care I expected. Delivery was prompt and as promised.

I am happy with Sterling Van Lines’ service and wanted to let you know. Happy New Year!

Catherine E., Dec. 31

I just wanted to thank your crew that delivered our load on Sat.(12/10).

Carlos, Mike Rivrea, & the third guy were fantastic!!! Not only GREAT professionals, but VERY nice people!!! If all your crews are like these guys, you are very fortunate (or smart in your hiring!)

David N, Dec. 11

Hello Doug –  first, let me say that the gentlemen sent over to help with the boxes were top notch – as is your driver – of course -everyone was extremely kind and very careful – even though a number of the boxes contained only sentimental non breakable items, such as pictures / papers / afghans gramma made etc, and the old farm house is far, far from being a fancy home – they treated every box as though it had currier and ive’s tin trains, and every door way as though the trim work might have been hand carved – i was especially impressed at how they seemed to know ahead just how much time it might take – amazing

so an email came about sterling holiday specials ……hmmm. …. i should at least ask if i qualify? items have been picked up – but not received – you never know – does not hurt to ask ……and if you have some major whatever going on, i might be able to convince camille to let me ship things to San Francisco – doubtful though – until she has a bigger space

thanks – cathy reed

reedcj, Dec. 7

You have a great firm. Chris and Manny, were fantastic. We would recommend you any time. Thanks again.
We wish we had known about your firm before. They were great and made the moving experience a great experience.

Avram Kaplan, Dec. 5

Regarding my recent service from Erie, PA to Upland, CA. You moved an antique bed, dresser, and mirror for me from Erie, PA to Upland, CA. This cargo was precious to me as it belonged to my grandmother. The antique furniture was old and fragile.  The furniture arrived in a timely manner and in wonderful condition.  The driver and office staff were great to work with.  The price was fair and equitable.

Thank you so much for your professional service and for taking such good care of my grandmother’s furniture.

Starla Howard, Dec. 2

I just wanted to let you know that Sergio and his team were terrific!  I don’t have the other 2 guys names –can you look them up?  I want to make sure that they all get credit for doing such a wonderful job.  I’m going to recommend your moving services in future.

They made my life so much easier. And thank you, as well. You all came to my rescue on such short notice!!

Happy Holidays

Florence Grace, Dec. 12

Thank you very much, Doug.  The credit appeared on my current billing. You and your company cannot ever have enough accolades for the way you handle the difficult job of moving people’s precious belongings.  I certainly will recommend your company whenever and wherever I can.

My best to you and Sterling Van Lines in the New Year and then some.

Thank you, again.

Phyllis, Jan. 2

Picked up and delivered with no issues.  From pre contract inventory to contract, move from here to Colorado also with no issues.  Appreciated the care the drivers ( Dave and Galen) gave to our furniture on both ends.  Overall very pleased with Sterling.

Well done!  We would be pleased to use you again.

Kevin Beall, Jan. 13

The move for Whitney went great. Thank you for your friendly, efficient service.

We truly appreciate that your workers were able to maintain the minimum rate.

We will not hesitate to recommend your company toothers, and use Sterling again in the future.

Rosemary Grossman, Jan. 26

Hi Billy. I have received the furniture pieces from Kansas and Mark, the driver, was fantastic.  Mark gave me great customer service!!!
I would definitely use Sterling Van Lines again.

Thank You for all your help. J

Myrna K, Feb. 11

Mark and Charlie were just phenomenal- timely, polite, careful with my furniture and certainly knew what they were doing. They are such professionals and seem to get along so well too.

Even after a very long day of driving/ delivering, etc they arrived at the end of the day in great spirits and anxious to put everything in its place – I will definitely use your services again and recommend you to everyone I know.

Molly Parker, March 8

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